VAC is recruiting volunteers to gather customer feedback, listen to people’s experiences and gather vital information for organisations about the quality of their services. Quality Voice ensures that people’s voices are heard to help improve services and to champion quality and continuous service improvement.
A variety of methods will be used including:
- Making telephone calls to services
- Visits organisations and talking with customers about their experiences
- Mystery shopping services
- Reviewing services websites
Please fill in the expression of interest form below and someone will be in touch.